Refunds and Exchanges

We hope that you enjoy our products, and we try to provide a first class customer service. However, just in case something does go wrong, please familiarise yourself with our Refund and Exchange Policy:

Refunds, Exchanges and Cancellations

We gladly accept returns, exchanges, and cancellations.

Ship items back within: 45 days of delivery

Request a cancellation within: 24 hours of purchase

If you need to return, exchange, or cancel your order please send an email to info@houseofbats.co.uk

Conditions of Return

Buyers are usually responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.